KHAT Help / FAQ

Short answers for common KHAT questions.

1. What is KHAT?

KHAT is a digital connectivity product for travelers using eSIM plans.

2. What is an eSIM?

An eSIM is a digital SIM that can be installed on supported devices without a physical SIM card.

3. How do I know if my device supports eSIM?

Check your device settings, manufacturer guidance, and whether your device is unlocked if required. KHAT may provide compatibility guidance, but users should verify before purchase.

4. When should I install my eSIM?

Install it before or during travel depending on the activation instructions shown for your plan.

5. What does Local mean?

Local plans are designed for a single destination.

6. What does Regional mean?

Regional plans are designed around nearby countries and common travel routes.

7. What does Global mean?

Global plans are designed for wider travel across multiple destinations.

8. Does KHAT guarantee coverage everywhere?

No. Coverage may vary by destination, network availability, device compatibility, terrain, congestion, and other conditions.

9. Can I make calls or send SMS with KHAT?

KHAT plans are generally intended for mobile data connectivity unless a specific plan says otherwise. Do not rely on KHAT as your only method for emergency communication.

10. Where can I download KHAT?

KHAT will be available on the App Store and Google Play after launch. Official links will be added when available.

11. Where can I get help?

Contact KHAT Support at khat@alshayatech.com.

12. How do I request account or data deletion?

Use the KHAT Data Deletion page or email khat@alshayatech.com.